Terms of Service

By visiting, browsing, or using this website (www.productinnovator.in), or by availing any service, product, workshop, training program or consult, either in-person or virtual, as offered by Mr. Shrutin Shetty, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree, please discontinue use of this site.

These T&Cs apply to all visitors and clients (referred to as “you” or “client”). The terms ‘employee’, ‘team’ and ‘representatives’ refer to Shrutin Shetty and/or any permanent or outsourced employees or interns working with him.

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1. Eligibility

Consulting related services on this site are designed for:

• Organisational Leaders [Founders, Co-Founders, Chief Executive Officers (CEOs) and other C-Suite Executives (CXOs), Managing Directors, Presidents and Vice Presidents],

• Senior Management [Division Heads, Department Heads, and Directors],

• Middle Management [Managers and Team Leaders],

• Independents/ Ventures [Entrepreneurs, Independent Consultants, Solopreneurs], and

• Governments and Public Sector Leaders [Heads of State and Government, Ministers and Senior Policy Officials, Heads of Statutory Bodies and Regulatory Authorities, Representatives of Intergovernmental and Multilateral Organisations (UN, WHO, OECD, etc.), Municipal and City Leadership]
   

Products listed on the website are for retail consumers. You may not use this site if you have been previously suspended, removed, or blocked by Shrutin Shetty or his representatives. By using this site, you confirm that you have the legal capacity to agree to these T&Cs, and that you will not impersonate any person or misrepresent your identity. Violations may result in suspension or permanent removal.

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2. Services

This site offers one-on-one advisory consults, team strategy sessions, bespoke workshops, training programs, and related innovation and design consulting services. It offers or will offer a range of consumer products as well that are conceptualized and created by Shrutin Shetty & team. Services commence only upon receipt of full fee payment, unless explicitly agreed otherwise in writing by Shrutin Shetty.

All services are delivered to the best of Shrutin Shetty’s knowledge and experience. However, no guarantee is made, and no liability is accepted, for specific business outcomes, revenue changes, cultural shifts, or customer experience results. The client retains full responsibility for how they apply any advice or recommendations received.

Advisory content is based on information provided by the client, accepted in good faith at face value. Shrutin Shetty and his representatives accept no liability for outcomes arising from inaccurate or incomplete information provided by the client.

Where third-party service providers (e.g. web developers, designers, marketing firms, maker spaces) are suggested or introduced to the client, Shrutin Shetty accepts no responsibility for their performance, delays, or errors, regardless of whether they were introduced by him or hired independently by the client.

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3. Cancellation Policy
 

3a. Cancellation by Client

All fees paid are non-refundable. By booking and paying for a service, the client acknowledges and accepts this policy. Disputes on this basis will not be entertained.

As a discretionary exception, upon a written email request from the client, Shrutin Shetty may choose to refund part of the fee after deducting any applicable fees, and platform or payment processing charges. Any such refund will be credited to the original payment source within 18 working days.
 

3b. Cancellation by Shrutin Shetty

Shrutin Shetty reserves the right to cancel a service booking under the following circumstances:

• Unforeseen technical issues (connectivity, device failure, or similar)

• The client has been previously banned from using these services

• We determine we are not the right fit for the client’s specific business challenge

• The client’s industry falls outside the scope of our consulting practice

In all such cases, a full refund will be processed at the earliest. If a refund appears to be pending, clients are requested to notify us via email, and we will resolve it promptly. Refunds should take under 18 working days to reflect in your account.
 

3c. Rescheduling

If a booked time slot no longer works for the client, a rescheduling request may be submitted. We will work together to find a mutually convenient alternative. This applies both to rescheduling the same service and to switching to a different service (higher or lower fee).

If switching to a higher-fee service, the client should pay for the new service and request a refund for the original. If switching to a lower-fee service, the fee difference will be refunded to the original payment method within 18 working days.

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3d. Service Completion

A service is deemed fully delivered at the end of its scheduled session time, accounting for any delays in starting or interruptions during the session. Upon session completion, the client agrees to make no further claims for additional time or compensation in respect of that session.
 

4. Limitation of Liability

To the fullest extent permitted by applicable law, Shrutin Shetty and his representatives shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or reliance damages, including lost business opportunities, lost revenue, or anticipated profits, arising from:

• Use of, or inability to use, this website or any service

• Any advice, content, or recommendations provided during engagements

• Third-party service providers suggested or engaged in connection with our services

• Any content, errors, or views expressed on this site or blog

This clause survives termination of any agreement or these T&Cs.

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5. Intellectual Property & Content

All content on this site, including text, design, graphics, and blog posts, is proprietary to Shrutin Shetty. Images used are royalty-free. You may not copy, reproduce, or use any content from this site without prior written consent. Despite best efforts, unintentional errors or subjective views may appear; by using this site you agree not to hold us liable for the same.

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6. Communications

By signing up for any service, subscribing to our blog, or initiating contact with Shrutin Shetty via email, the site’s contact form, WhatsApp, SMS, or any social media platform (including LinkedIn, Instagram, Facebook, or Twitter/X), you consent to receiving service notifications, scheduling alerts, and relevant updates to the contact details you have provided or subsequently updated us with.
 

7. Dispute Resolution

In the event of any dispute arising out of or relating to these T&Cs or any services provided, the parties shall first make reasonable efforts to resolve the matter amicably within 30 working days of written notice.

If unresolved, the dispute shall be referred to binding arbitration under the Indian Arbitration & Conciliation Act, 1996, before a sole arbitrator appointed by Shrutin Shetty. The seat of arbitration shall be Mumbai, India, and proceedings shall be conducted in English. Arbitration shall be confidential. Administrative costs shall be shared equally; each party bears its own legal fees.

Either party may seek interim relief from a competent court in Mumbai, India, to protect rights or property pending arbitration. All disputes shall be governed by Indian law and subject to the exclusive jurisdiction of courts in Mumbai, India.

These provisions survive termination of any agreement with Shrutin Shetty.

 

Privacy Policy

Last Updated: 08 August, 2026

 

Shrutin Shetty is committed to operating this site in a transparent and ethical manner. This Privacy Policy explains what data we collect, why we collect it, and how it is used and protected. We periodically review and update this policy; we encourage you to revisit it occasionally.
 

1. Personal Data We Collect

The data we collect depends on the nature and depth of engagement. This may include:

Personal Details

• Full name, email address, mobile number

• Business address; age; government-issued ID (e.g. Aadhaar, PAN, Voter ID, Driving Licence, National Identification Number, Social Security Number, etc.) only where legally or operationally required
   

Business Details

• Business processes, product/service portfolio, and relevant technical specifications

• Company history, financial documents (audited statements, annual reports), and customer feedback reports

• Employee information relevant to the scope of engagement (name, role, performance history, verbal contributions during sessions, voice recordings where applicable)

• Customer information relevant to the scope of engagement (name, contact details, historical feedback, voice recordings from interviews or feedback exercises conducted by us)

We will never sell, share, or disclose your personal or business data, except:

• When required by law, regulation, or a competent statutory/governmental authority

• When requested by our payment processing partners to prevent fraud or comply with applicable law
   

2. How We Use Your Data

Your personal data is used to:

• Respond to service enquiries and manage follow-ups

• Facilitate bookings and process fee payments via third-party payment services

• Send notifications about upcoming sessions, rescheduling, and service updates

• Understand client needs and develop more relevant services and products

• Gather feedback to improve service and product quality

• Connect on professional platforms and share relevant content via blog posts

• Handle complaints, claims, or disputes

• Comply with internal audit and record-keeping requirements
   

3. Third-Party Services

We work with reputable third-party providers, including Google (Analytics, email), appointment scheduling platforms, payment gateways, video conferencing tools, and cloud storage services, to deliver our services. These partners may capture data necessary to complete their part of the service process, in compliance with their own privacy policies and applicable law. We encourage you to review those policies where relevant.

We do not control data captured by these third parties and endeavour to use only well-established, reputable service providers.
 

4. AI & Technology Tools Disclosure

Shrutin Shetty may utilise AI-assisted tools including [Claude AI, Perplexity, Gemini, CoPilot, etc.] in the course of research, content drafting, ideation, or administrative tasks related to service delivery. The use of such tools is at Shrutin Shetty's sole discretion. All final advice, deliverables, frameworks, and recommendations provided to Clients are personally reviewed, validated, and approved by Shrutin Shetty before delivery. Clients who have specific restrictions on AI tool usage in their engagement must notify Shrutin Shetty in writing prior to commencement of services.
 

5. Your Data & Payment Information

If you sign up for a service or subscribe to our blog, we retain your name, email address, company name, phone number, city, and country. We do not store your payment card details, all transactions are processed externally by trustworthy payment gateway partners. To delete saved card details, please contact the respective payment processor directly.
 

6. Cookies

This site uses cookies and tracking technologies via partner services, including Google Analytics, to understand general site traffic and usage patterns. We do not actively track personal data through cookies. You may manage cookie preferences through your browser settings.
 

7. Links to External Websites

This site may contain links to third-party websites not owned or operated by us. This Privacy Policy applies only to this site. We recommend reading the privacy policies of any external sites you visit.
 

8. Confidentiality & Non-Disclosure

During advisory sessions, workshops, or consulting engagements, clients may share confidential business information (“Proprietary Information”). We treat such information with the same level of care we apply to our own proprietary information, and will not disclose it to any party other than our internal team members or associates directly involved in the engagement, on a need-to-know basis.

However, Shrutin Shetty and his representatives shall not be held liable for any data breach or misuse resulting from events beyond reasonable precaution, including physical theft, hacking, phishing, or similar external threats.
 

9. Data Retention & Deletion

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. You may request deletion of your personal data at any time by writing to us. We will respond within a reasonable timeframe, subject to any legal obligations requiring us to retain certain records.
 

10. Force Majeure

Neither party shall be held liable for any delay, disruption, or failure in performance of their obligations under this Agreement where such delay or failure arises from causes beyond their reasonable control. Such causes include, but are not limited to, acts of God, natural disasters, war, civil unrest, government-imposed restrictions, public health emergencies, power or utility failures, internet or telecommunications infrastructure outages, or cyberattacks. The affected party shall notify the other party as soon as reasonably practicable upon becoming aware of such an event. If the force majeure event continues for a period exceeding thirty (30) days, either party may terminate the engagement by providing written notice, without liability to the other, subject to payment for services already rendered.
 

11. Digital Goods & Recorded Content

All digital products, downloadable resources, recorded sessions, templates, frameworks, and associated materials provided by Shrutin Shetty (collectively, "Digital Goods") are licensed for the personal, non-commercial use of the purchasing individual or organisation only. Digital Goods may not be reproduced, redistributed, resold, sublicensed, shared with third parties, or used for training artificial intelligence systems without the prior written consent of Shrutin Shetty. Recordings of live sessions, whether virtual or in-person, may not be made by the Client without explicit written permission. All Digital Goods remain the intellectual property of Shrutin Shetty. No refunds shall be issued for Digital Goods once access has been granted or a download has been initiated, except where required by applicable law.

 

12. Your Rights (Indian & Global Clients)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access: request a copy of the data we hold about you (such as contact and engagement records). This does not extend to analytical work product, advisory outputs, or proprietary analysis derived from data you have shared with us, which remains the intellectual property of Shrutin Shetty.

• Right to correction: request correction of inaccurate or incomplete data

• Right to deletion: request erasure of your data, subject to legal obligations

• Right to object: object to processing of your data for marketing purposes

• Right to data portability: request a copy of your data in a portable format (such as contact and engagement records or other client-provided information, where applicable). This does not extend to analytical work product, advisory outputs, or proprietary analysis derived from data you have shared with us, which remains the intellectual property of Shrutin Shetty.

To exercise any of these rights, please contact us at the email address listed on the site.
Given the lean operations we run, we will respond within 30 working days.

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